SHIPPING & RETURNS
SHIPPING INFORMATION CAN BE UPDATED OR CHANGED WITHIN 24 HOURS AFTER THE ORDER HAS BEEN COMPLETED.
All shipments returned to us due to an incomplete/ invalid shipping address are subject to a return shipping fee. YABO is not responsible for return-to-sender fees. As a precaution, please make sure that all information under shipping is correct before finalizing your order.
Orders typically take between 24 and 48 hours to be processed. Please allow five to ten (5-10) business days for manufactured and logo orders to be shipped. All custom and crochet orders take between 2-4 weeks to be created and prepped for shipping. Once your order has been shipped, you will get an email sent to you with a tracking number. You can use that number to track your package through the USPS tracking system.
Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when placing your order. NOTE: Orders placed after 5 PM on FRIDAY will NOT be processed until THE FOLLOWING MONDAY. USPS DELIVERIES can take between three and ten (3-10) business days.
We are not responsible for any lost or stolen packages. If you are having trouble tracking your package with the tracking number we provide, please contact USPS.
SHIPPING TO MULTIPLE LOCATIONS
Unfortunately, we cannot split an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address.
We do ship internationally. SHIPPING CHARGES APPLY.
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Return & Exchange Policy
All custom pieces (crochet and sewn) and all crochet pieces are not eligible for refund or exchange. Manufactured and logo apparel are available for refund 14 business days after the order is shipped.
In order to be eligible for a refund, you have to return the product within 14 business days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact our customer support team at email@example.com